Shipping policy

Purifighter ("we" and "us") operates https://purifighter.com (the "Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure both parties understand and agree on the arrangement, setting clear expectations and mutual protections for our service.

1. General

Subject to stock availability. We strive to maintain accurate stock counts on our website; however, discrepancies may occasionally occur, and we may not be able to fulfill all your items at the time of purchase. In such cases, we will ship the available items and contact you to discuss whether you prefer to wait for restocking of the back-ordered item or would like a refund for the unavailable product.

2. Shipping Costs

We provide free shipping on all orders within USA. The price of each product includes the shipping fee.

3. Delivery Terms

3.1 Transit Time

Generally, shipments are in transit for 5 - 8 Business days.

3.2 Dispatch Time

Orders are typically dispatched within 1 - 2 business days after payment is received. Our warehouse operates Monday through Friday during standard business hours, except on national holidays, when it is closed. We take steps to minimize shipment delays during these times.

3.3 Delivery Estimates

Estimated Delivery Time: 6-10 Business Days.

3.4 Change of Delivery Address

For requests to change the delivery address, we can make adjustments at any time before the order has been dispatched.

3.5 P.O. Box Shipping

Purifighter will ship to P.O. Box addresses using postal services only. We cannot offer courier services to these locations.

3.6 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and ship the remaining order.

3.7 Delivery Time Exceeded

If delivery exceeds the expected time frame, please contact us so we can investigate further.

4. Tracking Notifications

Once your order has been dispatched, you will receive a tracking link to monitor your shipment's progress based on updates from the shipping provider.

5. Parcels Damaged in Transit

If you receive a damaged parcel, please reject it from the courier if possible and contact our customer service team. If the parcel is delivered without you present, please reach out to us for next steps.

6. Duties & Taxes

Sales tax is included in the price of goods displayed on the website.

7. Cancellations

If you change your mind before receiving your order, cancellations are accepted any time before dispatch. If an order has already been dispatched, please refer to our return policy for assistance.

8. Insurance

Parcels are insured for loss or damage up to the value stated by the courier.

8.1 Process for Damaged Parcels

We will process a refund or replacement once the courier has completed their investigation into the damage.

8.2 Process for Lost Parcels

We will process a refund or replacement once the courier deems the parcel lost after investigation.

9. Customer Service

For all customer service inquiries, please contact us via email at support@purifighter.com.