Purifighter ("we" and "us") operates https://purifighter.com (the "Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure both parties understand and agree on the arrangement, setting clear expectations and mutual protections for our service.
1. General
Subject to stock availability. We aim to keep accurate stock counts on our website, but occasionally, there may be discrepancies, and we may not be able to fulfill all your items at the time of purchase. In such cases, we will ship the available items and contact you to discuss whether you prefer to wait for restocking of the back-ordered item or would like a refund for the unavailable product.
2. Shipping Costs
We provide free shipping on all orders. The price of each product includes the shipping fee.
3. Returns
3.1 Return Due to Change of Mind
Purifighter will accept returns for a change of mind, provided the return request is received within 30 days of receipt. Items must be returned in their original packaging, unused, and in resellable condition.
Return shipping will be at the customer’s expense, and customers are responsible for arranging return shipping. Once returns are received and accepted, refunds will be issued as store credit for future purchases. You will be notified via email once the return has been processed.
Purifighter will refund the value of the returned goods but will not refund any shipping costs paid.
3.2 Warranty Returns
Purifighter honors valid warranty claims submitted within 90 days of receipt of items. Customers are required to prepay return shipping, though we will reimburse this cost upon a successful warranty claim. Once returned items are received for warranty, we aim to process your claim within 7 days.
Upon confirming the warranty claim, you will have the option of:
(a) A refund to your payment method,
(b) A refund in store credit,
(c) A replacement item sent to you (if stock is available).
4. Delivery Terms
4.1 Transit Time Domestically
Generally, shipments are in transit for 5 - 8 days.
4.2 Dispatch Time
Orders are typically dispatched within 2 business days after payment is received. Our warehouse operates Monday through Friday during standard business hours, except for national holidays when it will be closed. We take steps to minimize shipment delays during these times.
4.3 Change of Delivery Address
For requests to change the delivery address, we can make adjustments at any time before the order has been dispatched.
4.4 P.O. Box Shipping
Purifighter will ship to P.O. Box addresses using postal services only. We cannot offer courier services to these locations.
4.5 Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and ship the remaining order.
4.6 Delivery Time Exceeded
If delivery exceeds the expected time frame, please contact us so we can investigate further.
5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link to monitor your shipment's progress based on updates from the shipping provider.
6. Parcels Damaged in Transit
If you receive a damaged parcel, please reject it from the courier if possible and contact our customer service team. If the parcel is delivered without you present, please reach out to us for next steps.
7. Duties & Taxes
Sales tax is included in the price of goods displayed on the website.
8. Cancellations
If you change your mind before receiving your order, cancellations are accepted any time before dispatch. If an order has already been dispatched, please refer to our return policy for assistance.
9. Insurance
Parcels are insured for loss or damage up to the value stated by the courier.
9.1 Process for Damaged Parcels
We will process a refund or replacement once the courier has completed their investigation into the damage.
9.2 Process for Lost Parcels
We will process a refund or replacement once the courier deems the parcel lost after investigation.
10. Customer Service
For all customer service inquiries, please contact us via email at support@purifighter.com.
